Shipping policy

 

Shipping Policy:

Thank you for shopping with us! We want to ensure your shopping experience is as smooth as possible, including understanding our shipping policies. Below are the essential details you need to know:

Order Processing Times:

• Orders are typically processed within 1-2 business days using DHL eCommerce, Usps, excluding weekends and holidays.

• Please note that orders received after 5 pm will be processed the next business day.

International Shipping:

• Estimated delivery timelines vary depending on the destination country. Please allow additional time for customs clearance.

Shipping Costs:

• Shipping costs are calculated at checkout based on the destination and selected shipping method.

Transparency Around Returns, Changes, and Cancellations:

• Please refer to our dedicated Returns Policy page for detailed information on returns, exchanges, refunds, and order cancellations.

• We strive to accommodate changes to orders whenever possible. Please contact our customer service team for assistance.

• In the event of a lost or damaged order, please reach out to us immediately so we can initiate the appropriate steps to resolve the issue.

Potential Service Interruptions:

• Please note that orders may experience delays due to factors beyond our control, such as weather conditions or carrier delays.

• We will do our best to communicate any potential delays and provide updates to affected customers.

Thank you for taking the time to review our shipping policy. If you have any further questions or concerns, please don't hesitate to contact our customer service team for assistance.